Zero-Tolerance Policy

Bubbl has a zero-tolerance policy for unsafe driving or inappropriate behavior – including the use of alcohol, illegal substances and misuse of prescription medications. Members and passengers should contact bubbl at or phone number (214) 205­-6562 if they observe or suspect such behavior.

In any circumstance of reported unsafe driving or inappropriate behavior, the driver’s account will be immediately suspended pending further investigation. During the investigation, bubbl may reach out to the passenger, driver and member (when appropriate) for an incident report. The investigation will be recorded and detailed in the bubbl system and the decision to lift a suspension or permanently suspend a driver will be up to our sole discretion.

Driver Training Policy

Although Bubbl exclusively hires off-duty and retired law enforcement officers to drive Bubbl vehicles, from time to time Bubbl managers may drive Bubbl vehicles to train drivers, test our technology, and to solicit feedback from customers. Our managers are not professional law enforcement officers, however they are fully licensed, permitted, and background checked prior to driving your Bubbl vehicle. We hope to provide consistent, safe, and reliable service to our passengers, and by allowing our managers to conduct these training and service checks we will continue to improve our service for all passengers.